What do 200K down devices teach about keeping connected products up and running?
New research into resolving problems for kiosks, smart lockers, camera systems, and more — from Canopy.
Do you know what self-checkout kiosks, security systems, point-of-sale devices, and many other connected products have in common?
They all malfunction. They all experience downtime.
Remote device downtime means frustrated customers, lost revenue, and costly support work. But leading connected product and technical support teams are learning how to overcome this problem. They're combining new technology with better processes to monitor and manage their remote product fleets.
They’re attacking downtime, and you can too. Download Canopy's new research on Overcoming Downtime to discover:
- The top 15 drivers of downtime — plus the remote resolution pathways available for technical support teams as well as their likelihood of success
- How the leaders vs. laggers stack up when it comes to resolving downtime issues before sending out costly in-person technical support (a.k.a. “truck rolls”)
- The opportunity to automate — and how proactive, leading organizations spot issues before customers
Download the report instantly by filling out the form below.
Learn How to Reduce Device Downtime
Download this report to discover top causes of remote device downtime — and how leading connected product providers keep kiosks, smart lockers, and more up and running.
