Connected products are technology solutions that combine hardware, operating systems (OS), proprietary software, peripherals, power, and internet connectivity (and any combination thereof) to deliver user and customer-facing services without constant technical oversight. Connected products include self-checkout kiosks, security systems, smart lockers, point-of-sale systems, digital signage, and other unattended devices deployed across distributed locations.
For an in-depth look at connected products, bookmark 🔖 The Connected Products Guide.
Importance
Connected products are essential business assets that can drive revenue, customer satisfaction, and operational efficiency. They perform critical functions that would otherwise require human intervention, making them indispensable across retail, hospitality, financial, healthcare, and other sectors.
Examples
- Self-checkout kiosks at grocery stores and retail environments
- Point-of-sale systems in restaurants and quick-service establishments
- Digital signage displays in airports, malls, and public spaces
- Access control and security camera systems for buildings and properties
- Smart lockers for package delivery and equipment management
- ATMs and interactive banking terminals
- Electric vehicle charging stations
- Sports simulators and interactive entertainment devices
Key Components
- Controller hardware (computers or mobile devices running Windows, Linux, Android, or iOS)
- Proprietary software and applications
- Peripheral devices (printers, cameras, bill acceptors, credit card readers, touchscreens)
- Network connectivity infrastructure
- Power supply systems (including backup and redundancy solutions)
Challenges
- Managing downtime that directly impacts customer experience and revenue
- Resolving issues remotely across diverse hardware and software configurations
- Maintaining visibility into the operational status of all components
- Ensuring consistent performance across large deployments
- Controlling operational costs while scaling the product fleet
Canopy's Role
Canopy provides [[remote monitoring and management]] for connected products by connecting deeply to every aspect of the product ecosystem. Through Canopy's platform, teams can monitor the entire solution stack, automate routine maintenance tasks, remotely troubleshoot issues before customers notice, proactively resolve configuration and software problems, and integrate connected product data with enterprise systems for streamlined operations.
